We are very happy with the good feedback we have received from our customers.
In our survey we included the Net Promoter Score; a proven methodology for measuring customer loyalty. The question: 'How likely are you to recommend Zemic Europe to a colleague or friend? You can indicate this with a score from 1 to 10, with 1 being very unlikely and 10 very likely'.Â
8 out of 10 respondents (79%) gave a score of 8 or higher. More than 6 out of 10 (61%) gave a 9 or a 10. The average score was an 8,4.
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We have also asked our customers to rate their experience with Zemic on the following aspects (score from 1 to 5, with 1 being very dissatisfied and 5 being very satisfied). These are the average scores:
All aspects were rated as "very satisfied". At the moment our customers rated our delivery times with "satisfied". We are working hard to improve our delivery times so the score will also improve to "very satisfied". In our blog we keep you informed about the current delivery times.
Customers had the opportunity to give us comments, suggestions or ideas. Here are some of the reactions that we have received:
| We also received feedback and points for improvement. We value this feedback and we are looking forward to implement these ideas. |
