Our customers recommend Zemic
At Zemic Europe we are always looking to improve ourselves and meet the needs of our customers. Feedback is therefore essential. That is why we ask our customers to assess us each year. Last month (December 2022) we conducted our survey again.
We would like to thank our customers for completing this and giving us feedback. We appreciate all feedback and are happy to see that our customers have rated us very well.
In our survey we included the Net Promoter Score; a proven methodology for measuring customer loyalty. The question was: 'How likely are you to recommend Zemic Europe to a colleague or friend? You can indicate this with a score from 1 to 10, with 1 being very unlikely and 10 very likely'. 9 out of 10 respondents (89%) gave a score of 8 or higher. This is more than in the previous measurement, from 1.5 years ago, when 79% gave us an 8 or higher.
Net Promoter Score:
We have also asked our customers to rate their experience with Zemic in the following aspects (score from 1 to 5, with 1 being very dissatisfied and 5 being very satisfied). These are the average scores:
All aspects were rated as being "(very) satisfied". We see an increase in all aspects compared to the previous measurement. On delivery time we see a big improvement; in 2021 we scored 3.8 on this aspect. We have worked hard on this and are pleased that our customers now rate us with a 4.3 on delivery time.
Customers had the opportunity to give us comments, suggestions or ideas. Here are some of the reactions that we have received:
We also received some suggestions for improvement. We value this feedback and we will do our best to implement it.
In case you have questions or suggestions, please contact us.