Customers recommend Zemic
Zemic Europe is always working to improve. The feedback of our customers is crucial to this process. At the end of 2019 we have asked our customers to assess us by filling in a few questions. We would like to thank our customers for giving us feedback!
We are very happy with the good feedback we have received from our customers.
In our survey we included the Net Promoter Score; a proven methodology for measuring customer loyalty. The question: 'How likely are you to recommend Zemic Europe to a colleague or friend? You can indicate this with a score from 1 to 10, with 1 being very unlikely and 10 very likely'.
|More than 9 out of 10 respondents (92%) give a score of 8 or higher. More than 4 out of 10 even gave a 10. The average score was an 8,9.|
We have also asked our customers to rate their experience with Zemic on the following aspects (score from 1 to 5, with 1 being very dissatisfied and 5 being very satisfied). These are the average scores:
Customers had the opportunity to give us comments, suggestions or ideas. Here are some of the reactions that we have received:
We also received feedback and points for improvement. These responses are valuable for us and we are going to look at how we can further improve our service on these points.
Many thanks to our customers for giving us feedback!